Terms & Conditions SkyCasino – Complete Platform Rules Guide for Malaysia

In these terms and conditions, the following words and phrases carry the meanings as stated below, unless the context requires a different interpretation:

• "SkyCasino" refers to the online entertainment and betting platform operating under the SkyCasino name, accessible via skycasino.world.
• "User" or "You" refers to any individual who registers an account or uses the services of the SkyCasino platform.
• "Account" refers to a personal account opened by a user on the SkyCasino platform upon completing the registration process.
• "Account Balance" refers to the total cash balance (in MYR) held in a user's account at any given time, excluding bonus funds subject to wagering requirements.
• "Bonus" refers to credits, free funds, or other benefits granted by SkyCasino to users subject to specific conditions.
• "Bet" refers to any wager placed by a user on any game or event available on the SkyCasino platform.
• "Services" refers to all products, games, Sports Betting, and other features provided by the SkyCasino platform.

Use of the SkyCasino platform is subject to the following eligibility requirements, which must be met by every user:

• You must be at least 21 years old at the time of account registration. SkyCasino reserves the right to request proof of age at any time and may suspend or close an account if the user fails to provide satisfactory documentation.
• You must register as private individual and may not register on behalf of a company, organisation, or any other legal entity.
• Your SkyCasino account is for your personal use only. You are not permitted to allow any other person to use your account, including immediate family members.
• You must be an individual who is legally capable of entering into a binding contract under the laws applicable in your jurisdiction of residence.
• Using SkyCasino's services in jurisdictions where online gambling is explicitly prohibited by local law is entirely the user's own responsibility. SkyCasino bears no liability for any legal consequences arising from use of the platform in such jurisdictions.

SkyCasino's registration process and account management are subject to the following rules:

• Each user is permitted to hold only one active account on the SkyCasino platform at any one time. Opening a second or multiple accounts is a serious violation and will result in the closure of all associated accounts.
• All information submitted during registration, including full name, IC number, phone number, and email address, must be accurate and truthful information. Providing false information is a breach of these terms.
• You are solely responsible for keep confidential your account password. SkyCasino will not be held responsible for any losses resulting from the disclosure of your password to a third party.
• If you suspect that your account has been accessed by an unauthorised party, you must notify the SkyCasino support team immediately by emailing support@skycasino.world.
• SkyCasino reserves the right to request identity verification (KYC – Know Your Customer) at any time. This verification may include a copy of your identification card, a recent bank statement, or proof of residential address.

All financial transactions on the SkyCasino platform are denominated in Malaysian Ringgit (MYR) and subject to the following rules:

Payment methods accepted by SkyCasino are Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, and FPX via Maybank2u or CIMB Clicks. SkyCasino does not accept payments through any method other than those listed above.

• Withdrawals may only be made to the same payment method used for the most recent deposit, subject to SkyCasino's anti-money laundering policy.
• SkyCasino reserves the right to request additional verification before approving withdrawals exceeding RM5,000 or those deemed unusual based on account usage patterns.
• Any attempt to deposit or withdraw using a third-party account is strictly prohibited and will result in the immediate freezing of your account.
• SkyCasino is not liable for any processing delays caused by technical failures on the part of third parties such as banks or e-wallet providers.

SkyCasino offers a range of bonuses and promotions from time to time. All bonuses are subject to the following conditions:

• Wagering Requirement: Every bonus received must be wagered according to the rollover requirement specified in the relevant promotion's terms before a withdrawal is permitted. Typical rollover requirements range from 5x to 30x depending on the bonus type.
• Bonus Validity Period: Unused bonuses that remain unclaimed within the stipulated period (typically 7 to 30 days) will expire automatically with no compensation.
• One Active Bonus: Users may only have one active bonus at a time. A new bonus cannot be activated until the current one has been completed or forfeited.
• Welcome Bonus: The welcome bonus is available to new members making their first deposit only. Each individual (identified by IC number, IP address, device, or payment method) is eligible to claim the welcome bonus once only.
• SkyCasino reserves the right to cancel bonus and any associated winnings where there is reasonable evidence that a user has abused the bonus system or violated any promotional terms.
• All bonus offers published on the SkyCasino platform are exclusively for registered Malaysian members and are non-transferable.

SkyCasino's Sports Betting section covers football (Malaysia Super League, EPL, La Liga, Champions League), badminton (Malaysia Open, All England, Thomas Cup), cricket (ICC T20, IPL), and a wide range of other sports. The following rules apply to sports betting:

• Odds Finality: The odds displayed at the time a bet is confirmed are the odds that will be used to calculate winnings. Any odds movement after a bet has been confirmed will not affect that accepted bet.
• Match Cancellation: If a match is postponed or cancelled and does not resume within 48 hours of the originally scheduled time, all bets on that match will be voided and stakes returned to users.
• Self-Excluded Players: If a player or team withdraws before a match begins, all related bets will be void and stakes refunded. If a withdrawal occurs during a match, the winner declared by the tournament organiser will be used to settle all related bets.
• Odds Error: SkyCasino reserves the right to void any bet placed at odds that clearly result from a technical or human error and do not reflect true market value.
• Bet Limits: SkyCasino sets minimum and maximum betting limits for each market. These limits may vary by sport, league, and market type. SkyCasino reserves the right to change these limits at any time.
• In-Play Betting: For in-play betting, odds may be temporarily suspended during key moments in a match. Bets submitted during this suspension period may be accepted or rejected at SkyCasino's discretion.

All casino games, slots, and live casino games available on the SkyCasino platform are subject to the following rules:

• Game Fairness: All slots games use a Random Number Generator (RNG) that has been independently certified to ensure every spin is entirely random and fair.
• Technical Disruptions: If a technical disruption occurs during an active game, any game outcome resulting from that disruption may be voided. SkyCasino will return the affected bet amount to the user's account.
• Live Casino: Outcomes in Live Casino games as declared by the dealer are final and cannot be disputed unless there is clear evidence of a procedural error that can be verified through video footage.
• Progressive Jackpot: Progressive jackpot winnings are subject to verification by the SkyCasino technical team before payment is processed. This verification process may take up to 5 business days.
• The use of automation software, bots, or any third-party tools to play on SkyCasino is strictly prohibited and will result in immediate account closure.

Users are strictly prohibited from engaging in any of the following activities while using the SkyCasino platform:

• Opening multiple accounts, whether under your own identity, a false identity, or another person's identity.
• Exploiting any bugs, technical vulnerabilities, or system errors on SkyCasino to gain an unauthorised advantage. Any user who discovers such a bug is required to report it to the SkyCasino support team promptly.
• Coordinating bets with other users ("match fixing" or "arbing") to unfairly reduce risk or guarantee winnings across multiple markets.
• Using a SkyCasino account for money laundering or any other unlawful financial activity.
• Threatening, harassing, or causing harm to any SkyCasino support staff or other users.
• Attempting to access, alter, or damage SkyCasino's systems or technical infrastructure.

Both SkyCasino and users each have the right to close or suspend an account under certain circumstances:

• Closure by User: You may request to close your account at any time by contacting the SkyCasino support team. Any cash balance (excluding bonuses with outstanding wagering requirements) will be returned to you within 3–5 business days.
• Suspension by SkyCasino: SkyCasino reserves the right to temporarily suspend your account for investigation purposes if any suspicious activity or possible breach of terms is detected.
• Closure by SkyCasino: SkyCasino reserves the right to permanently close your account if you breach any of the terms set out in this document, or if SkyCasino receives an order from the relevant authorities to do so.
• Inactive Accounts: Accounts showing no activity for 12 consecutive months may be subject to an inactive account maintenance fee of RM10 per month, until the account balance reaches zero or the user reactivates their account.

Use of the SkyCasino platform is at the user's own risk. SkyCasino is not liable for:

• Any financial losses incurred by users as a result of betting activity on the platform, including losses arising from unfavourable bet outcomes.
• Service disruptions caused by factors beyond SkyCasino's control, including internet outages, power failures, natural disasters, or third-party technical issues.
• Losses arising from unauthorised access to a user's account resulting from the user's own negligence in safeguarding their login credentials.
• Any changes in laws or regulations that affect a user's eligibility to use SkyCasino's services.

In any event, SkyCasino's maximum liability to any user is limited to the net deposit amount made by that user in the 30 days preceding the claim.

SkyCasino is committed to protecting the personal data of all its users. The collection, use, and safeguarding of your personal data is governed by SkyCasino's Privacy Policy, which forms an integral part of this agreement.

• All personal data collected by SkyCasino is protected using industry-standard 256-bit SSL encryption.
• SkyCasino will not sell, rent, or share users' personal data with third parties for marketing purposes without the user's explicit and informed consent.
• User data may be shared with law enforcement authorities or qualified regulatory bodies when required by applicable law.
• For more information on how SkyCasino handles your data, please refer to Privacy Policy us.

SkyCasino takes responsible gambling seriously and is committed to supporting users who may be experiencing issues related to excessive betting. As part of this commitment:

• SkyCasino provides daily, weekly, and monthly deposit limits which users can set within their account settings.
• Users may choose to temporary self-exclusion (cooling-off period) of 24 hours, 7 days, or 30 days as needed.
• Options permanent self-exclusion available for users who wish to permanently restrict their access to the SkyCasino platform.
• Users identified as potentially experiencing gambling-related issues based on their usage patterns may be contacted by the SkyCasino support team and offered assistance.

For more information on the support resources available, please visit the Responsible Gaming us.

SkyCasino reserves the right to update, change, or amend any part of these terms and conditions at any time without prior notice being mandatory. However, SkyCasino will endeavour to inform users of significant changes through:

• An in-account notification displayed upon the user's next login.
• An email sent to the user's registered email address.
• Updating the "Last Updated" date displayed at the top of this page.

Continued use of the SkyCasino platform following any amendment to these terms constitutes full acceptance of the revised terms. If you do not agree with the changes, you have the right to close your account and withdraw any remaining cash balance.

If you have any questions, concerns, or complaints regarding these terms and conditions or any aspect of SkyCasino's services, please contact our team through the following channels:

• Live Chat: Available 24/7 within your account after logging in. The fastest way to get an immediate response.
• Email: support@skycasino.world – for enquiries requiring a detailed response, we will reply within 1–4 hours.

SkyCasino's Bahasa Malaysia-speaking customer support team is ready to assist you with any queries related to these terms, your account, transactions, or any technical issues you may encounter.